Refund policy

No Return or Exchange Policy

Please be advised that all sales are final. We do not accept returns or exchanges on any purchased items. We appreciate your understanding and encourage you to reach out to our customer service team if you have any questions or concerns prior to making your purchase. Thank you for your cooperation.

you can contact us at zartakashopify@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

European Union 14 day cooling off period
We do not ship to Europe, so this policy is not applicable.

Refunds

We strive to process refunds as promptly as possible. However, the timing of the refund reflecting in your bank account or credit card may vary based on your bank's processing times. Therefore, we cannot guarantee the exact timing of when the refund will appear in your account.

Please note that refunds are only issued for products that you have ordered and that subsequently become unavailable. We do not provide refunds for products that are damaged during transit; please contact the courier service for assistance with such issues.

For any questions or to initiate a refund, please contact us at zartakashopify@gmail.com.We are here to assist you and ensure the process is handled efficiently.